“David’s knowledge of how to get the best from a system is uncanny”
“David’s attention to detail is exceptional”
I’m a firm believer that any business is built and established on relationships. Someone once said to me “treat people how you’d expect to treated yourself and you’ll go far”. That sort of hit the nail on the head for me. I’m not all about selling boxes and moving whatever is flavour of the month. Instead I like to think I’m taking my customers on a musical journey of discovery and learning. Take a fairly conventional (and good!) hi-fi system and utterly transform its performance whilst retaining the core components of the system to squeeze every possible drop of performance out of it and, of course, when those hardware component upgrades are carried out the solid foundations that have already been laid ensure that any new purchase will absolutely sing from day one.
People seem to like the way I operate, they come back for more. I have a couple of clients I regularly see socially and I’m even the godfather of one of their children.
A few of my valued customers have very kindly put to pen to paper (or more like fingers to keyboards these days!), here’s a selection of some of their comments –
Mr M, Cumbria – I first met David around 12 years ago when he helped me get into the world of streaming music. His knowledge, support and advice around what was at the time for me, a new way of listening to digital music was exceptional. Fast forward to today and having bought a Gold Note turntable off eBay, (something I would not normally do), which turned out to be a ‘can of worms,’ I reached out to David for his help in resolving the various issues with the turntable. Over the following months, both David and Fraser, the UK Gold Note distributor, have given me the most amazing customer service, unstinting dedication and time and effort to resolve the problems with the turntable. A turntable, as I say, that I didn’t even purchase from Audio Therapy. The end result is that I now have a fully working turntable, which sounds superb with my newly purchased Gold Note Donatello Red cartridge, PH10 phono amp and PSU from Audio Therapy. Thank you so much, David and Fraser. David is a top guy, who is an absolute pleasure to deal with.
Mr D, Gloucestershire – I have been knocked out by David’s commitment to support. I purchased an ex-demo Gold Note IS1000 amplifier from Audio Therapy. Despite the fact that I received a substantial discount on the new price, David has treated me with nothing but a total concern that I get the very best from my purchase. His friendly, patient presence on the phone has seen me through several minor setup and operational issues over the past few months. David always takes my call, always provides excellent advice, and is always willing to delve further (e.g. engaging with the manufacturer/importer) to address any problems. This is service of the highest order, and rare indeed
Mr B, Hertfordshire – Recommended without hesitation! David knows what works and his no-nonsense guidance at the start of my journey was invaluable. That trusted and honest advice has been maintained throughout a number of lengthy discussions about an ‘order of play’ and component selection. Those choices have transformed my music listening experience beyond all expectation, I’ve almost lost count of the times I’ve suddenly said, “Ah, that is what he was talking about”. We are two-thirds of the way there, I’m delighted with the results thus far and excited about the next stage. I couldn’t have got to the destination without David’s help, and I’m also sure that part of his success is down to being a thoroughly decent human being.
Mr T, Northumberland – I have been working with David since he set up Audio Therapy and Audio Therapy is exactly what is offered!! Initially, some very small changes in the way the kit was set up made some significant improvement before we changes any items of the kit! Over the last few years David has suggested key additions and replacements. At each point there have been material changes to the quality of the sound which have been throughly rewarding.
David has never pushed changes but in his own particular quite way has suggested timely options as we needed them. It has been a planned and reasoned journey, firstly lowering the noise floor then targeted kit changes that have exploited this lowered noise floor. On more than one occasion I have felt that the sound just couldn’t get any better but each time it has! David’s attention to detail is exceptional as is the way he shares his knowledge and experience. It is so reassuring to be able to have extended auditions of pieces in your own lounge but I have come to really trust the way David understands my system. When it comes to ‘the next step’ – So far he has never been wrong!!!
Mr B, Sunderland – Audio Therapy achieved exactly what they promised in their publicity . The advice and guidance I received ( and continue to receive ) enabled me to take my musical enjoyment higher than it has ever been before…and I say that as an enthusiast of over 45 years standing. David has made me a convert to the lowering the noise floor approach. It enabled my existing equipment to fulfil its potential and maximised the results from the new gear I bought. I can’t say fairer than that
Mr A , Gloucestershire – I have bought from Audio Therapy numerous times now and try to support them where and when I can. Reason is that Dave is very knowledgeable and is happy to assist and help as much as he can, even when it does not result in a direct sale (sometimes just for advice).
As such, I have come to trust his views on hifi and also his intentions – that of giving the best audio quality outcome and experience for the money, rather than chasing a sale.
Dave clearly knows a lot on grounding solutions and digital playback options and has been a guide in helping me understand the options out there, even if they are not within his portfolio.
As Dave will allow one to demo when possible, you never feel obligated to buy if it not for you (I have returned demo kit when I had preferred something else or what I was looking to replace), he’d rather you make the right choice then be unhappy with a service or product.
The portfolio at Audio Therapy is top notch and carefully selected. Only worry is that Entreq is a costly addiction!
Mr A, The Lake District – Audio Therapy offer a brilliant top class service. Packed full of wonderful audio equipment delivered on time and with a very knowledgable owner who’s a thoroughly top bloke too!
Mr W, Northumberland – David’s knowledge of how to get the best from a system is uncanny. But the main difference with David compared to other hi-fi retailers is he’s not just interested in selling you a new component. He’ll give you good solid no nonsense advice on the best way to improve your system. It may be that like most systems, it’s working well below its capabilities and a new cd player / amp or whatever isn’t the best way forward at that moment in time. My system and my enjoyment of music has improved beyond all recognition with the addition of Entreq grounding and Stillpoints thanks to his superb knowledge.
Mr R, North Yorkshire – David has helped immensely to improve my listening experience at home, in both a hi-fi and cinema system. His knowledge of my system and hi-fi in general and his ability to call in additional human resource as required has proved immensely useful in moving sound quality dramatically forward. This has been achieved through changing components / improving the matching and performance of components and their ability to work together to achieve much improved detail, realism and musicality. On a technical level, he has the ability to understand and decipher complex programming issues, with his previous working experience at dCS no doubt helping. He is well respected in the hi-fi community and is able to provide realistic solutions to customer needs.
Mr H, Newcastle upon Tyne – In the short time I have known David I have consistently valued his knowledge, advice and practical skills in purchasing and refining my hi-fi system. He has introduced me to high-end manufacturers and a listening experience that I would have never come across, even if had I read all the popular hi-fi magazines. In a confusing world of different formats, systems and networked communications, his up-to-date knowledge and down-to-earth guidance cuts though the confusion of someone who bought his first hi-fi in 1975. Ultimately for both David and me it is the music that counts and I have found his wide range of musical tastes compliments mine perfectly and makes our listening sessions great fun and always revealing. I feel that David’s way of working reflects a modern approach to retailing that I like; a highly personalised service with no pressure to buy. He is very good at both demonstrating and laying out the options for improvement within the budget available as well as those tantalising examples of what is available beyond the current budget. On top of all that David is professional, reliable and flexible. I have no hesitation in recommending his services to anyone interested in enjoying the music they love and exploring the possibilities of the latest developments in reproduction to bring this experience to life.
Mr F, Tynemouth – I have known David for getting on for 15 years and he has always given sound advice, he recommends items that he feels will make my system sound better and he’s always proved right. My system at the moment sounds the best it ever has and this is mainly thanks to David. He is very knowlegdeable and prompt and it’s always a pleasure to do business.
Mr B, Durham – Over the time I have known David he has looked after me, allowing me to try things in the comfort of my own home and to learn what would work best for me. His knowledge of systems, what will work with what and their interaction with a room is second to none. Recently,we have worked to completely revamp the system, adding Entreq and Stillpoints throughout as well as excellent product from Vitus and dCS. David’s patience and willingness to try things, then try again, and again has been very refreshing. I hope in many ways, we have learnt from each other what works and what doesn’t.
Having someone I would call a friend in the business, has made this hobby of being an Audiophile truly fun and rewarding. I have no hesitation in recommending Audio Therapy for anyone who is tired of the run of the mill HiFi dealers – more interested in box shifting than music.
Get yourself a dose of Audio Therapy – it’s just what the doctor ordered!