Terms & Conditions

Terms

Information offered on this website is provided on an “as is” basis. Although Audio Therapy will do their best to ensure authenticity, we cannot guarantee that any information is factually correct, nor undertake or warrant that information provided will be free from defects, errors or mistakes. The information contained in the pages within this site may be updated from time to time or may at times be out of date due to specification changes and software/firmware updates. Because of updates like this it is also possible that some pages may contain technical inaccuracies. Periodically Audio Therapy may take the site offline to make changes to correct any errors or inaccuracies. Audio Therapy accepts no liability to you or any third party for any such actions.

Pricing and availability. All prices on new and ex-demonstration items are shown inclusive of VAT at the current rate of 20%. Prices do include UK delivery charges, unless otherwise stated. Delivery charges and item availability will be confirmed via telephone or email where relevant. Many products are special orders, with some coming from overseas and lead times can vary from brand to brand.

Item Descriptions & Prices. While Audio Therapy make every effort to ensure that our website contains the most accurate and up to date information available, this is not always possible. We can accept no liability for any errors or omissions or changes in pricing which have not yet been altered on the website. Therefore, if you have a specific requirement or are in any doubt as to the specification or price of any item found on this site please contact us for clarification.

Orders & Timescales. Any order which is placed using prices from this website will be accepted as an offer to purchase at the advertised price. All orders must be paid for in full before or on delivery. A deposit which is equal to a minimum of 50% of the value of the order must be paid at the time the order is placed/confirmed. Goods that require ordering with a supplier of Audio Therapy will not be placed until this deposit is paid. Audio Therapy will always attempt to provide an accurate timescale for lead times but sometimes these timescales can change. Audio Therapy will always keep the client informed of progress on items on order.

Retention of Title: Title to goods purchased from Audio Therapy shall remain with Audio Therapy and shall not pass to the buyer until the purchase price for the goods has been paid in full and received by Audio Therapy.

Your Right to Cancel (Consumer Contracts Regulations), These regulations apply to all goods ordered via the website and telephone orders that are delivered by Audio Therapy’s appointed third party carriers. You have the right to cancel the sale within 7 working days from the receipt of the goods, without penalty and without needing to give a reason. To allow Audio Therapy to process a refund to you the following details need to be complied with: The cancellation needs to be in writing via fax or email or in person; cancellation over the phone is not accepted. The goods must not be damaged, used or soiled in way and they must be in the original manufacturer’s packing as sent to you. All supplied accessories, remote controls, power cables, instruction manuals must be included. The goods being returned must be in merchantable condition. It will be your responsibility to return the goods at your expense. If you are returning goods via a third party courier we insist you must use a reputable company and take out full insurance to the full value of the goods whilst they are in transit. Audio Therapy must be made aware that returned good are being shipped and we require tracking information. Full refunds will not be offered for damaged items, soiled items and items that are missing any accessories that were supplied originally. Special orders and custom orders (cables made to a specific length, equipment stands made to a specific requirement are examples of custom orders) cannot be returned unless the goods are proved by Audio Therapy to be faulty or unsuitable for purpose.

Restocking Fees. Many new items that are sold by Audio Therapy are ordered upon request and are not kept in stock. When Audio Therapy places an order for goods with either a manufacturer or distributor we are required to pay the manufacturer or distributer for that order. If that order is then subsequently cancelled by the customer Audio Therapy will make every possible effort to return the item to the manufacturer or distributor. Depending on the item it may be possible to move the cancelled item on to another client. If neither of these options are possible Audio Therapy reserves the right to charge the customer a restocking fee of 10% of the purchase price of the cancelled order.

Goods Damaged in Transit When placing orders for goods delivered by an appointed third party courier we will need to be informed by telephone or email within 2 working days of receiving your goods of any damage that has occurred in transit. Please unbox and thoroughly check your purchase at your earliest convenience to ensure that nothing is missing and that the order is complete, you have the correct item, it is complete and in working order.  In the unlikely event that damage has occurred during transit, you must retain all original packaging for inspection by the courier company if required. Failure to keep the packaging may result in a null and void claim for damage.

Part Exchanged goods – Inspection. All part exchanged items need to be inspected and thoroughly tested by Audio Therapy to make sure that they are exactly as originally described and meet the valuation which they have been given.

Part Exchanged goods – Valuation. When customers part exchange equipment to pay for goods they have ordered. The customer will be asked to describe those goods in detail so that an accurate trade in value can be calculated.

It will be necessary to provide make, model, full specification, age, year of manufacture (if known), serial number, what accessories are provided and whether original packaging is included? Audio Therapy will calculate a part exchange price and valuation of your item to be traded in based on the provided information. An invoice will be created showing the price of the item being purchased and the part exchange value being offered and the price difference to pay (if required). Both parties will be in agreement with these figures.

Once Audio Therapy is in physical possession of the goods, they will be thoroughly tested and cosmetically checked. If the make, model number, item specification, age, cosmetic condition, working condition, supplied accessories, original packaging differ from what was originally described the part exchange price originally offered will be deemed null and void as the goods are not what Audio Therapy agreed to take in part exchange. These goods will be subsequently worth less on the second hand market as a result. In these circumstances Audio Therapy reserves the right to either reject the part exchange or reduce the value assigned to the item being part exchanged with a new invoice being created showing the lower part exchange. Any resultant shortfall must be met in full by the customer.

Part Exchanged goods – Faulty goods. If a part exchanged items turns out to have a fault the agreed part exchange will be deemed null and void. Audio Therapy does not accept faulty goods in part exchange, regardless of the value offered, i.e. Audio Therapy will not accept a faulty item in part exchange even if the client agrees to drop the part exchange price which they have been offered.

Warranty on Second Hand Goods All secondhand goods sold at Audio Therapy are fully tested in a working system, a thorough cosmetic inspection is also carried out. When you receive a second hand item from Audio Therapy should you discover that an item has a fault, you have the right to a full refund within 7 days of receipt of goods. After that time, you have 3 months from the date of receiving the goods to exercise your return to base warranty where we will have the item repaired/serviced on your behalf.

All secondhand products sold excluding valves (tubes) and cartridges are covered by a 3 month return to base warranty. Contact Audio Therapy for an RMA number and return the faulty item to us within 3 months of the date of receipt and we will repair it for you and return it to you (the cost of the return journey is paid by Audio Therapy). It is the buyer’s responsibility to return the faulty item to Audio Therapy. You must use a reputable courier who can provide a tracking number. You must take out insurance to the appropriate level (i.e. to value the purchase price of the goods being returned). All items must be immediately checked upon delivery to make sure no transit damage has occurred and that the item is working correctly as intended.